You're an idiot . . .

If you already think you know everything, why the hell are you calling me? The assumption would be that you don’t know how to do something, so you call me to see if maybe I do, right? So, why then, when I tell you what your problem is do you tell me that I’m wrong and you know what’s going on. For example:
User: My e-mail isn’t working anymore.
Tech: What seems to be the problem?
User: When I open Outlook it doesn’t pull up any of my new e-mail.
Tech: Are you connected to the Internet or to our network?
User: No, but I’ve never had to do that before.
Tech: Well . . . I’m sorry to tell you this, but that’s impossible. You can’t get your e-mail if you don’t have some kind of connection.
User: Well I don’t know what you’re talking about. I’ve been doing it this way for months. It just started happening like this the other day. This computer sucks. I need a new one.
Are you kidding me? First of all, are you really that stupid that you think you can get something off the Internet if you’re not connected to it? And let me reiterate again. If you already think you know what you’re doing, why the hell are you calling me? If you ask me something, accept my answer. You’re the idiot, not me. I do this for a living. I know it’s hard for you, but please use your brain for at least 10 seconds and think this through.